SERVICE DELIVERY MANAGER – (TECH / IT SERVICES) – LONDON EC1
We are seeking a Service Delivery Manager to lead and manage 10-12 strong IT service team within an expanding IT Services / Technology provider based in Farringdon, London. Read on...
Founded in 2002, this privately owned organisation specialises in providing technical support, computer services, and consulting to SME’s throughout London and the UK. Partnering with Microsoft, HP, Cisco, Dell and Apple (to name just a few) this established tech business services over 100 clients creating highly tailored, bespoke, technical solutions for each one. Due to ongoing expansion they are now seeking a Service Delivery Manager to join the team.
Joining as a Service Delivery Manager you will lead, manage and mentor a small team (10-12) of service desk engineers ensuring clients receive the best possible resolutions to their technical enquiries. Naturally you will have an understanding of Windows Technology however the emphasis of this role is on leading a team to deliver high service levels rather that the technology itself.
As a key member of the management team you will be involved with ensuring service delivery standards are the best they can be, improving IT usage, team productivity and driving problem resolutions along the way. Involved with making the service desk the best it can your responsibilities will also include designing and maintaining documentation for the service desk team; ensuring higher technical issues are solved promptly; providing team training on processes, procedures and internal software (e.g. ConnectWise, Labtech) and much more.
To qualify... You will need to be a customer focussed, technology savvy Service Delivery professional with skills/experience that covers the following:
- Good understanding of Microsoft technology including: Windows platforms; Microsoft Server platforms and Microsoft Office versions.
- Familiarity with connectivity including routers, firewalls and security.
- In-depth knowledge of ConnectWise, Labtech and other similar applications.
- Prior experience gained within a similar role, leading a service desk team.
- Strong team leadership / management experience.
- Excellent communication skills, with the natural ability to build a rapport easily and discuss technical matters.
- Excellent problems solving skills, this should include the foresight to identify technical problems prior them to becoming critical issues.
Expect an ambitious and respected organisation committed to building a great company with great personnel all within a dynamic work environment. Benefits include: Private Healthcare, Gym Membership, Private Pension, Training and Development programmes and much more. Get in touch...
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Guru are an employment business renowned for delivering careers networking to the IT sector. In this instance Guru are managing the selection process for this particular Service Delivery Manager campaign on the behalf of our client. We offer a transparent service to both clients and candidates which means that if you pass our initial filtering criteria (based on your CV suitability against our client’s requirements) we will email you with the client’s details and also pass your complete application to the client for consideration. By applying to this role you are granting consent for us to work in this way. One final note, your application will only be used in conjunction with this specific role.