Are you a passionate and proactive individual with a proven track record in delivering exceptional Customer Service, and previous experience as a Web Moderator?
Do you want to work for an inspirational forward thinking social media house with a rapidly growing international profile?
We have an unmissable opportunity for a highly motivated and initiative driven Customer Service professional to join their busy team on a permanent basis.
As well as providing phone based and email support to customers regarding general queries, and technical troubleshooting advice where appropriate, you will also act as a web moderator, monitoring incoming user-generated content and resolving any escalated issues, as well as reporting feedback in order to communicate user needs to your team.
What we're looking for:
*A proven track record in phone based Customer Service, answering queries and resolving issues
*Previous experience within Web Moderation
*A technical background would be highly advantageous
*Social media and IT literate
*Exceptional written and spoke communication skills
*A proactive and adaptable approach to your workload
*The ability to work effectively on your own initiative and as part of a team
EQUAL OPPORTUNITIES
May & Stephens Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of sex, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependants, age, religion/beliefs, or any other reason which cannot be shown to be justified
May & Stephens Ltd is acting as an Employment Agency in relation to this vacancy.