FIELD SUPPORT ENGINEER / DESKTOP SUPPORT – (TECH / IT SERVICES) – ESSEX
We are seeking a Field Support Engineer / Desktop Support Technician to join an expanding IT Services / Technology provider based in Farringdon, London. Occupying a field / desktop support role you will work on client site in Southend 4 days a week with the remaining day in Farringdon, London. Read on...
Founded in 2002, this privately owned organisation specialises in providing technical support, computer services, and consulting to SME’s throughout London and the UK. Partnering with Microsoft, HP, Cisco, Dell and Apple (to name just a few) this established tech business services over 100 clients creating highly tailored, bespoke, technical solutions for each one.
Joining as a Field Support Engineer / Desktop Support Technician you will work on client site in Southend, Essex providing essential outsourced IT support expertise. As a key member of the onsite support function you will deliver effective IT support, resolving problems efficiently whilst maintaining effective communications and rapport with the central Farringdon Operations Centre.
Duties will cover: Resolving client technical issues ensuring a first time fix; installing hardware/software; troubleshooting network problems; replacing parts and equipment as required; escalating issues to the technical manager; keeping the client informed of issues and representing the company at all time.
To qualify... You will need to be a customer focussed, technology savvy IT professional (Field Support Engineer / Desktop Support Technician / IT Support Exec or similar) with skills/experience that covers the following:
- Microsoft Windows platforms - in particular Windows XP and Windows 7.
- Microsoft Server platforms.
- Microsoft Office Versions.
- IT networking, switching and routing.
- Connectivity including routers, firewalls and switches.
- Remote desktop and remote support software.
- The internals of a PC and the ability to identify and rectify a hardware fault.
- The processes used in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
- Excellent customer service skills.
- Ability to communicate technical issues to all levels and build a rapport easily.
- Excellent written and spoken English skills.
- Driving Licence.
Expect an ambitious and respected organisation committed to building a great company with great personnel all within a dynamic work environment. Benefits include: Private Healthcare, Gym Membership, Private Pension, Training and Development programmes and much more. Get in touch...
Keywords: Desktop Support Engineer, Field Support Engineer, IT Support, Technical Support, Microsoft Support Jobs, IT Support Jobs in Southend, Technical Support Jobs in London, IT Support Jobs in Southend, Desktop Support Jobs in Essex, Technical Support Jobs in Southend, Essex, Farringdon, London, EC1
Guru are an employment business renowned for delivering careers networking to the IT sector. In this instance Guru are managing the selection process for this particular Field Support Engineer / Desktop Support campaign on the behalf of our client. We offer a transparent service to both clients and candidates which means that if you pass our initial filtering criteria (based on your CV suitability against our client’s requirements) we will email you with the client’s details and also pass your complete application to the client for consideration. By applying to this role you are granting consent for us to work in this way. One final note, your application will only be used in conjunction with this specific role.