CUSTOMER SUPPORT / CUSTOMER SERVICE EXEC - (GAMES STUDIOS) - CAMBRIDGE
We are seeking motivated Customer Service / Customer Support Executives to join one of the world’s largest independent Online Games Studios. With various positions available we are seeking people at all levels to deliver world class customer support to online gaming communities. Read on...
With 3 Guinness world records; a Queen’s Award for Enterprise (2011) a Deloitte Technology Fast 50 (2010); a Sunday Times Top 100 company to work for (2008) and countless other awards to their name, this multi-award winning business employ over 450 people and sit at the very forefront of the online games industry, developing and publishing mini games and leading titles interacted by millions worldwide!
As a key member of the customer service team you will help to deliver world-class customer support to online gaming communities. With every contact with a customer influencing whether or not they’ll come back, you have to be great every time, enforcing game rules to ensure online environments remain fun and safe.
When customers need help, you’ll be there to offer prompt and helpful advice, solutions or options so we’re looking for someone who completely “gets” what great customer service is all about!
To Qualify... We want to hear from Customer Service / Customer Support professionals, at all levels, who can demonstrate:
- Ambitious and passionate approach to customer service.
- The ability to empathise and identify with customer issues.
- Excellent communication skills, both written and verbal.
- Inquisitive, articulate and detail driven with the ability to troubleshoot customer queries.
- Good team-working skills, as well as being independent taking responsibility for own planning / prioritisation.
- Deep understanding of the Internet, with good knowledge of Microsoft Office-based products.
- Good team working skills.
- High attention to detail.
It can get pretty busy, so you’ll need to be able to prioritise under pressure, be open to new ideas, play well with others and, above all, be passionate about gaming.
The Opportunity... Joining a team of talented and enthusiastic people you will get to work with one of the largest independent games Studios in the World so expect a great working environment and superb benefits to match, including: Bonuses, private healthcare, gym membership and loads more. Get in touch...
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Guru are an employment business renowned for delivering careers networking to the Gaming / Customer Service sector. In this instance Guru are managing the selection process for this particular Customer Support / Customer Service Executive campaign on the behalf of our client. We offer a transparent service to both clients and candidates which means that if you pass our initial filtering criteria (based on your CV suitability against our client’s requirements) we will email you with the client’s details and also pass your complete application to the client for consideration. By applying to this role you are granting consent for us to work in this way. One final note, your application will only be used in conjunction with this specific role.