Senior Service Manager - Home Based - £35k - £50k + Car

Oxfordshire
£35000 - £50000 per annum + Car Allowance + Benefits
25 Oct 2012
22 Nov 2012
PR-12314092
Pavanjit Sur
Customer Service
Permanent
Full Time

Senior Service Manager - Home Based - £35k - £50k + Car

A great opportunity has arisen working for a large telecoms company as a Senior Service Manager. The role will involve managing customer relationships, being accountable for the overall customer account and service management with those customers. You will be the focused on improving operational performance. You will also develop new service capabilities with service teams and lead customers with service improvement and development plans.

Strong communication and customer facing skills are essential for this role. You will capitalise on all opportunities to improve customer experience and to own the overall service relationship.

Skills required:
Good knowledge of networking technologies
Strong customer facing skills
Proven experience in a service management role, building relationships
Experience in improving customer experience
Proven experience in building relationships with senior customers
Strong people and project management skills
ITIL

This is a great opportunity to work for a renowned telecoms company in the UK that thrive to deliver the best networking technology. The career growth in this role will allow you to manage and build a small team around quality customer service.

Do not delay apply now!

To find out more about Progressive Recruitment please visit www.progressiverecruitment.com