Senior Support Analyst

East Midlands
26 Oct 2012
23 Nov 2012
Ash Ali
Contract Type
Full Time

Senior Support Analyst in East Anglia

To install, configure, optimise and maintain the systems and infrastructure services used by the business.

Key Responsibilities

  • Troubleshoot and resolve complex technical issues that are escalated from the ServiceDesk team
  • Monitor and administer complex backups of company data, ensuring data integrity and restoration when required
  • Ensure the successful integration of new vendor supplied patches and upgrades
  • Provide technical expertise to other parts of the organisation in the design and review of new systems and applications and work with the Architect team on implementation
  • Liaise with engineering groups to recommend and execute modifications to systems in order to improve efficiency, availability, reliability, and performance. Influence their decision making where necessary.
  • Create and maintain documentation as it relates to system configuration, mapping, processes, and service records
  • Carry out market research on hardware and software in support of procurement and system development efforts
  • Liaise with other groups in projects related to the company infrastructure, whether it be from a design, research, implementation or testing perspective and provide their expertise
  • Monitor and test system performance and provide performance statistics and reports using existing reports and creating new ones as appropriate
  • Lead, coordinate and participate in key process improvements
  • Coach junior members of the team

Person Specification - Required

  • Recognised certification in platform support (MCSE, RHCE, CCNP)
  • Proven experience in supporting Operating System, Business Applications and Databases (SQL, Oracle)
  • Educated to graduate level or equivalent experience
  • Experience in scripting or a background or education involving programming
  • Strong focus on IT systems and data security
  • Strong customer service orientationAn understanding of the importance of quality customer service and relations and the impact which IS has on the business
  • Ability to work well in a high pressured environment, responding to large numbers of user calls
  • Ability to converse well with a highly technical user base
  • Flexibility is required as there is often pressure to meet strict deadlines.
  • Solid RedHat Enterprise Linux experience in a distributed computing environment
  • Technical Support or Infrastructure backgroupd
  • Strong written and verbal communication skills
  • Ability to work in a busy, fast moving environment
  • Ability to provide consultancy services to other areas of the business on unix related technologies
  • Identify and take ownership of initiatives to improve the UNIX infrastructure
  • Build, Configure, Install, Commission, Test and Deploy infrastructure in line with company objectives
  • A working knowledge of networking (LAN, WAN, routing and switching)
  • Experience of managing and supporting centralised storage systems such as NetApp, EMC, HP
  • Certification in IT Infrastructure Library
  • IT certification in security such as CISSP
  • Previous experience of working within a semiconductor company
  • Ability to speak French, Swedish or Danish
  • Experience of NetApp Storage Filers
  • Experience of Isilon Storage Appliance
  • Experience of VMware virtualisation technologies
  • Knowledge of Cisco networking and security technologies
  • RedHat certification - RHCE, RHCA

If you have relevant skills please send a up to date C.V

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