Senior Support Analyst

East Midlands
Negotiable
26 Oct 2012
23 Nov 2012
CF-12203519
Ash Ali
IT
Contract
Full Time

Senior Support Analyst in East Anglia


To install, configure, optimise and maintain the systems and infrastructure services used by the business.



Key Responsibilities

  • Troubleshoot and resolve complex technical issues that are escalated from the ServiceDesk team
  • Monitor and administer complex backups of company data, ensuring data integrity and restoration when required
  • Ensure the successful integration of new vendor supplied patches and upgrades
  • Provide technical expertise to other parts of the organisation in the design and review of new systems and applications and work with the Architect team on implementation
  • Liaise with engineering groups to recommend and execute modifications to systems in order to improve efficiency, availability, reliability, and performance. Influence their decision making where necessary.
  • Create and maintain documentation as it relates to system configuration, mapping, processes, and service records
  • Carry out market research on hardware and software in support of procurement and system development efforts
  • Liaise with other groups in projects related to the company infrastructure, whether it be from a design, research, implementation or testing perspective and provide their expertise
  • Monitor and test system performance and provide performance statistics and reports using existing reports and creating new ones as appropriate
  • Lead, coordinate and participate in key process improvements
  • Coach junior members of the team



Person Specification - Required

  • Recognised certification in platform support (MCSE, RHCE, CCNP)
  • Proven experience in supporting Operating System, Business Applications and Databases (SQL, Oracle)
  • Educated to graduate level or equivalent experience
  • Experience in scripting or a background or education involving programming
  • Strong focus on IT systems and data security
  • Strong customer service orientationAn understanding of the importance of quality customer service and relations and the impact which IS has on the business
  • Ability to work well in a high pressured environment, responding to large numbers of user calls
  • Ability to converse well with a highly technical user base
  • Flexibility is required as there is often pressure to meet strict deadlines.
  • Solid RedHat Enterprise Linux experience in a distributed computing environment
  • Technical Support or Infrastructure backgroupd
  • Strong written and verbal communication skills
  • Ability to work in a busy, fast moving environment
  • Ability to provide consultancy services to other areas of the business on unix related technologies
  • Identify and take ownership of initiatives to improve the UNIX infrastructure
  • Build, Configure, Install, Commission, Test and Deploy infrastructure in line with company objectives
  • A working knowledge of networking (LAN, WAN, routing and switching)
  • Experience of managing and supporting centralised storage systems such as NetApp, EMC, HP
  • Certification in IT Infrastructure Library
  • IT certification in security such as CISSP
  • Previous experience of working within a semiconductor company
  • Ability to speak French, Swedish or Danish
  • Experience of NetApp Storage Filers
  • Experience of Isilon Storage Appliance
  • Experience of VMware virtualisation technologies
  • Knowledge of Cisco networking and security technologies
  • RedHat certification - RHCE, RHCA

If you have relevant skills please send a up to date C.V





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