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IT Support Manager / Team Leader - Desktop Services Robert Half Technology is seeking an IT Support Manager / Team Leader for the desktop / helpdesk division of an international broker-dealer firm in the City of London. The opening for the team leader has come about after an internal promotion. In addition, the role offers significant career potential as the client, having made very heavyweight hires at CEO and senior executive level, is in significant growth mode internationally. The client does not require the person to come from the financial services sector but does expect the Desktop Services Manager to be smart, sharp and capable of integrating rapidly into their financial markets environment.
Key responsibilities:- Managing the daily operations of a firm s helpdesk and 1st/2nd desktop and server support services.- Managing a team of ~10 staff, including hiring, training, scheduling work assignments and conducting evaluations/personal development plans.- Monitoring response times, evaluating user satisfaction levels and recommending improvements to support processes.- Evaluating and managing technical support systems hardware and software and recommending upgrades or changes.- Negotiating, writing and reporting on internal and external service level agreements and ensuring these evolve organically to meet changing business needs. - Contributing to the infrastructure & support IT strategy. Key requirements:- Smart, either a degree in Computer Science or related discipline or equivalent experience with certifications e.g. MCSE, MCITP, MCSA - Excellent interpersonal, business management and customer-service skills. - Strong leadership skills with substantial experience in a managerial /team lead role (at least 5) in a service desk / helpdesk /desktop services capacity - Strong experience in mid-cap /medium sized or large organization of 500+ users distributed over multiple sites including one or more countries other than the UK (USA & Asia most preferable)- Extensive experience within previous career of supporting hardware and Microsoft software and hardware bringing strong knowledge of Windows operating system platforms, , Microsoft Applications, Smartphones/Tablet devices and Network Fundamentals.- Experience with and certifications in the Information Technology Infrastructure Library (ITIL) framework are also valuable.- Knowledge of Windows Server, VMWare, Storage are also all beneficial
Salary & Benefits
£50-60,000 + bonus + pension, healthcare and permanent health. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.