Nationwide Building Society

Web Chat Consultant

Swindon
£14500 - £18000 per annum + bonuses
12 Nov 2012
10 Dec 2012
R000400797
Nationwide Building Society
Permanent
Full Time

Introduction

Location - Nationwide Building Society, Windmill Hill Business Park, Swindon Hours - Our contact centre is open 24 hours, 7 days a week. The current hours for this role will be on a flexible rotation between 6am-10pm Monday through to Sunday. 35 hours per week.

Basic salary is between £14,500-£18,000 depending on experience plus benefits.



A more challenging role

No matter whether you are promoting a service, helping a customer to complete an on line application or answering simple questions, you will always be working towards the same common goal - retaining our customers by providing a first class service.

You'll have previous experience as Web Chat Consultant, providing an exceptional level of service as you help customers who are visiting Nationwide.co.uk or completing on line applications. Whether they need answers to a simple question or need step by step guidance to fully complete their application, you'll deliver a real time customer response through our new interactive on line Web Chat service



A more talented person

Each customer is an individual and the way you communicate with them directly affects how they think and feel about us. You'll need to have a passion for delivering a great customer experience, have excellent written communication skills, the ability to think on your feet and have a great understanding of and regularly use the internet. You'll also need to look at ways we can further enhance the customer experience by promoting products that meet customer needs. Previous customer experience essential preferably in Financial Services.



An employer you're proud of

Our mutual status means we're here to benefit customers, not shareholders. Our commitment to customers, not shareholders, has always been what sets us apart from our competitors. And now, more than ever, our reputation for being open, honest and trustworthy is helping us go from strength to strength. Underpinning it all is a commercial operation that never stands still. We're always thinking ahead, aiming higher and sharpening our competitive edge. That's why we invest in people who are not only proud of what we stand for, but who also have the talent and drive to boost our performance still further.



The rewards you deserve

You put a lot into your work. But you also know you get a great deal in return. Help us continue to offer customers the best possible experience, and we'll give you all the support, recognition and rewards you've come to expect, including plenty of scope for development and growth.