Desk Top Support Analyst

West End
£20000 - £24000 per annum
16 Nov 2012
14 Dec 2012
380458-UKen
Rachel Stockell
IT
Permanent
Full Time
The CompanyOfficeTeam has an exciting Desktop Support Analyst role to start immediately. You will be working within a small to medium size UK Financial Services Company which is expanding its IT operation. The company is based in Central London. This Desktop Support Analyst role offers £20,000 to £24,000 per annum plus excellent benefits.

The Role

OfficeTeam is looking for an experienced Desktop Support Analyst to support an office of 80 people. The role will involve working as part of the IT Support team to handle first line support for the business users, including software, hardware, printers and phones. This position will be based primarily at the London Head Office with occasional travel required to the Cheshire office. Your main responsibilities will be 1st Line support for all core services. Provision of support to end users in a timely manner and through to completion and satisfaction. Logging calls thoroughly and ensuring all parties are kept informed of progress at regular intervals. Carrying out daily administration procedures. Maintain Help Desk and other records accurately. Provide end user training / induction when requested. Liaise with 3rd party support companies when required.Escalate user and technical issues to the IT Infrastructure Manager as appropriate. The Ideal candidate will have 12 months working in a desktop support role within a company of 50 + employees. The technical skills and experience required for the role are Excellent in supporting Microsoft desktop products and operating systems. Mobile devices in a corporate environment. Network Printer configuration and trouble shooting. Anti-Virus packages. Desktop and laptop Build experience Call logging experience Phone system support. Routine activities to support office staff. Perform regular operational tasks and processes .Assist other Support staff to ensure issues are resolved in a timely fashion. Contribute to departmental processes and best Practices. The Ideal candidates will deliver under tight deadlines whilst maintaining high quality of implementation and achieve effective time-management of their own workload.

Salary & Benefits

OfficeTeams London based Desktop Support Analyst role is to start immediately on a permanent basis offers £20,000 to £24,000 per annum Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.