Tier 3 Support Role-Dorchester

Dorchester
£22000 - £25000 per annum + BONUS
11 Jan 2013
08 Feb 2013
CF-12223768
Charlotte Murphy
IT
Permanent
Full Time

Job Role: Tier 3 Support Engineer

You will be responsible for providing in depth technical support for global customers and be able to work well in the face of tight deadlines and tough technical challenges. You will be also be responsible for assisting Tier 1 and 2 personnel in solving technical problems and investigating escalated issues by confirming the validity of the problem and seeking solutions for more complex issues. You will work alongside Engineering team to provide solutions.

Please apply if you have as many of the following:


-C++ and Linux experience
-experienced, pro-active Support Engineer with excellent fault diagnostic ability, operating in a senior level in a customer facing environment.
*Ability to ascertain appropriate information during case investigations, maintain an on-going record of problem analysis and resolution activity in the on-line CRM system and identify technical solutions suitable for re-use in the on-line solutions database.
*Excellent written and verbal communication skills
*Extensive product and protocol knowledge
-Telecoms Experience

Salary Circa 25k per annum depending on experience.


To find out more about Computer Futures please visit www.computerfutures.com