COMPLAINTS ADVISOR - Banking - London - £145/day!

City of London
£145 per day
11 Jan 2013
08 Feb 2013
OT-12448877
Freddie Raben
Contract
Full Time

A leading banking client urgently requires a Complaints Advisor to work in their London Office, on a long-term contract basis.

The successful Complaints Advisor will have the following:

  • Exceptional letter writing, communication and analytical skills.
  • Exceptional relationship building with strong people skills.
  • The ability to take ownership of a Complaint, ensure resolution is fit for
    purpose and that it meets service standards.
  • Must have proven ability to make sound decisions of a highly complex nature under
    pressure.
  • Produce and review complaints MI & reports with consideration given to Root
    Cause Analysis.
  • A good understanding of complaint handling regulations

If you meet the requirements for this Complaints Advisor role, please send in your CV ASAP and I will look to get in touch with successful candidates. Please apply to this advert immediately.

Key Words: Complaints Advisor, Banking, Monthly, Month, Report, Reporting, MI, Excel, Support, Analyst, Data, Finance, Change, Stakeholder, Governance, Management, Communication, Regulations, People

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