The role of the quality manager is to consult management and to support the MS business by selecting, coordinating, directing, controlling, standardizing activities and initiating continuous improvement in order to become quality leader.
Eminently important is the authority to stop processes and projects in case of corresponding quality requirements are not fulfilled. He / she reports directly to Business Unit Director.
The job holder must be able to challenge others' thinking or decisions through constructive and supportive questioning; able to simplify or adapt complex information to meet the needs of the audience. The role expects expert delivery against persuasive presentations/arguments at senior level, dealing confidently with challenges and disagreements. The job holder needs to be able to convey powerful and complex messages with clarity and impact. New or radical approaches that move the business forward who is also able to actively encourage creative thinking in others. Displays high energy, commitment and assertiveness in motivating self and others into action. Able to plan for change, make creative use of limited resource and maintain awareness of inter-relationships among activities.
Actively enhances the customer's experience through anticipating needs, developing relevant processes and procedures and good internal networking. Seeks change in order to improve working practices.
"General: Works closely with other team members and project specific resources
External: Manages the client and Channel Partner contacts; Contract resources as required
Internal: All employees from LMV and MS; and Executive Management Teams across the client .
Quality Management System: Development, implementation and documentation of a consistent MS Quality Management System based on quality related requirements and in alignment with the the client Process Framework.
Qualification: Identify qualification gaps concerning quality issues, initiate quality related tool training and evaluate the effectiveness.
In-depth knowledge of Management Systems and the Standards associated with ISO 9001, 14001,18000
Knowledge and use of techniques of process management, including design, documentation measurement and review.
Experience in the use of a range of problem identification and solving tools and techniques
The ability to plan and carry out audits against Management System Standards, such as ISO 9001, or assessment against the EFQM Excellence Model.
The ability to design and document Management Systems to meet standards such as ISO 9001, EFQM
The ability to identify root causes of problems through the discovery, collection, collation, analysis and reporting of pertinent facts
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