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Helpdesk Analyst Contract 6 Months IFSC

This job is no longer available

Recruiter
Computer Futures
Posted
23 January 2013
Closes
20 February 2013
Ref
CF-12228709
Contact
Krystle Higgins
Location
Dublin City Centre
Function
Contract Type
Hours
Salary
£128.18 - £160.22 per day

Further information

Helpdesk Analyst Contract 6 Months IFSC

An expanding company in the Finance Sector is looking to take on an experienced Helpdesk Analyst for a 6+ month contract.

Location : IFSC

Reporting to the IT Manager responsibilities / skills include:

1st line support (Helpdesk)- Answering support queries via phone or email

2nd line support(Desktop)- PC/Laptop/Printer, OS installations & patching, Anti-Virus

Maintain a high degree of customer service for all support queries and adhere to all service management principles

Take ownership of and be proactive when dealing with user issues.

Logging all calls and call updates on the local call logging system.

Cover IT Service Desk shifts as required by the helpdesk manager, IT Service desk is covered by 2 shifts between 7:30 and 17:30.

Imaging, patching and building user workstations

Active Directory management

Qualification & Experience:

Previous IT helpdesk & IT support experience.

Excellent telephone manner and proactive problem solver.

Strong knowledge of Microsoft based operating systems (Windows 7 & Windows XP), SMS & SCCM and Citrix

Basic understanding of PC hardware set-up and configuration, Networks, TCP/IP. Multi-function Printers etc

Experience with Lotus Notes, Altiris, SMS, SCCM & NetApp NAS is desirable.

If you are interested & can start immediately please send your updated CV to Krystle Higgins with your expected daily rate

Interviews will take place this Friday (25/01/13)

To find out more about Computer Futures please visit www.computerfutures.com

Computer Futures