Helpdesk Analyst Contract 6 Months IFSC
An expanding company in the Finance Sector is looking to take on an experienced Helpdesk Analyst for a 6+ month contract.
Location : IFSC
Reporting to the IT Manager responsibilities / skills include:
1st line support (Helpdesk)- Answering support queries via phone or email
2nd line support(Desktop)- PC/Laptop/Printer, OS installations & patching, Anti-Virus
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Take ownership of and be proactive when dealing with user issues.
Logging all calls and call updates on the local call logging system.
Cover IT Service Desk shifts as required by the helpdesk manager, IT Service desk is covered by 2 shifts between 7:30 and 17:30.
Imaging, patching and building user workstations
Active Directory management
Qualification & Experience:
Previous IT helpdesk & IT support experience.
Excellent telephone manner and proactive problem solver.
Strong knowledge of Microsoft based operating systems (Windows 7 & Windows XP), SMS & SCCM and Citrix
Basic understanding of PC hardware set-up and configuration, Networks, TCP/IP. Multi-function Printers etc
Experience with Lotus Notes, Altiris, SMS, SCCM & NetApp NAS is desirable.
If you are interested & can start immediately please send your updated CV to Krystle Higgins with your expected daily rate
Interviews will take place this Friday (25/01/13)
To find out more about Computer Futures please visit www.computerfutures.com