Application Support, 2nd Line, CRM, Adviser Office

City of London
£35000 - £45000 per annum + Benefits
28 Mar 2013
25 Apr 2013
RE-12458841
Natasha Vouckelatou
IT
Permanent
Full Time

Application Support, 2nd Line, CRM, Adviser Office, SQL, Financial Advisory, Wealth Management

Application Support Analyst is required to join a financial services advisory firm based in the City.

This is a 2nd line application support role, with the main responsibilities covering:

- support to internal staff on key business applications

- monitoring business processes and data

- co-ordinate training and undertake staff coaching

- Logging and resolving support requests

- Testing new processes, UAT

Mandatory

  • Previous 1st and 2nd line application support experience
  • Excellent communication skills
  • Understanding of testing methodologies
  • Strong SQL querying knowledge

Preferred

  • Previous experience within a financial services company preferably a financial advisory or discretionary management firm.
  • Working knowledge of Adviser Office or other equivalent client relationship management system
  • Understanding of testing methodologies and practices
  • Experience of coaching staff

This is a permanent hire paying a base salary of £35000 and £45000 dependant on experience. If you are interested in this opportunity, please submit an updated CV and I will get in touch to discuss.

Application Support, 2nd Line, CRM, Adviser Office, SQL, Financial Advisory, Wealth Management



To find out more about Real, please visit us on www.realstaffing.co.uk