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Voice Engineer, Nottingham, £130-150

This job is no longer available

Recruiter
Orgtel
Posted
11 April 2013
Closes
09 May 2013
Ref
OT-12460580
Contact
Jake Spiteri
Location
Sector
Function
Contract Type
Hours
Salary
£130 - £150 per day

Further information

The candidate will need a minimum of 3 years experience in:
-Aspect Call Centre
-Cisco Intelligent Contact Manager (ICM)
-Avaya PDS Dialler
-Cisco Call Manager

Ideally you will also have experience in:
-Aspect EWFM
-Convergys EVIP IVR
-Cisco Unified CVP
-NICE Call Recording
-Avaya ACD

The role will require you to:
-Managing and implementing changes - small to medium scale changes to skills based call routing
-Incident resolution - supporting investigation and resolution of service impacting incidents on all of the technologies listed above
-Vendor Liaison - acting as point of contact for customer enquiries and small to medium scale changes
-Producing reports - producing weekly performance and availability stats from supported technologies
-Problem investigation - supporting investigation and resolution of longer term issues on all of the technologies listed above

If you are interested please apply with your up to date CV and I will call you to discuss your suitability.

Keywords: Voice Engineer, Telephony, Cisco, Aspect, Call, Implementation, Delivery, Routing



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Orgtel

Established in 2001, Orgtel is a specialist provider of recruitment solutions to the Investment Banking, Financial Markets, Finance and IT sectors.