Voice Engineer, Nottingham, £130-150

Nottingham
£130 - £150 per day
11 Apr 2013
09 May 2013
OT-12460580
Jake Spiteri
Engineering
IT
Contract
Full Time

The candidate will need a minimum of 3 years experience in:
-Aspect Call Centre
-Cisco Intelligent Contact Manager (ICM)
-Avaya PDS Dialler
-Cisco Call Manager

Ideally you will also have experience in:
-Aspect EWFM
-Convergys EVIP IVR
-Cisco Unified CVP
-NICE Call Recording
-Avaya ACD

The role will require you to:
-Managing and implementing changes - small to medium scale changes to skills based call routing
-Incident resolution - supporting investigation and resolution of service impacting incidents on all of the technologies listed above
-Vendor Liaison - acting as point of contact for customer enquiries and small to medium scale changes
-Producing reports - producing weekly performance and availability stats from supported technologies
-Problem investigation - supporting investigation and resolution of longer term issues on all of the technologies listed above

If you are interested please apply with your up to date CV and I will call you to discuss your suitability.

Keywords: Voice Engineer, Telephony, Cisco, Aspect, Call, Implementation, Delivery, Routing



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