ITIL Helpdesk Analyst - 1st Line / 2nd Line, Service Desk

West London
£14 - £17 per hour
21 Aug 2013
18 Sep 2013
ITIL
Ash Kashap
IT
Contract
Full Time

ITIL Helpdesk Analyst - 1st Line / 2nd Line, Service Desk

One of my clients in West London are looking for a helpdesk / service desk engineer with 1st line experience to join their organisation for a 6 month contract. They are looking for someone who has an ITIL Foundation and previous experience of working on a helpdesk.

You will need the following experience:

- 1st / 2nd Line Support - Helpdesk and Service Desk - Call Logging, Escalation and Resolution

- Active Directory Administration

- Windows XP and Windows 7

- You will be working to a number of different SLA's and KPI's

- ITIL QUALIFIED (ESSENTIAL)

They can interview immediately and would like someone to start ASAP.