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Key purpose of this highly visible role will be to manage an operational team during a period of cultural and procedural, ultimately ensuring improvement in both processes and team performance. Applicants will be inspirational team leaders with a genuine passion for staff development. Significant experience of managing performance and motivating staff in a high volume process environment is essential, together with the ability to drive through change in a highly pressurised and deadline driven environment. The role will suit a charismatic people manager with strong controls and quality assurance bias and a good understanding of the financial services arena.
The ability to build and develop excellent working relationships with colleagues across a complex organisation and to deal effectively with demanding external clients in a deadline driven environment.