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1st/2nd Line Support / Technical Support Analyst - 6 months FTC - £20,998 pa pro-rata - Nr Reading

This job is no longer available

Recruiter
Clearwater People Solutions Ltd
Posted
09 September 2013
Closes
07 October 2013
Ref
TSCKM-2908
Contact
Clare Moratalla
Location
Function
Contract Type
Hours
Salary
£19000 - £20998 Per Annum Holiday pay.

Further information

1st/2nd Line Support / Technical Support Analyst- 6 months FTC - up to £20,998 pa pro-rata - Nr Reading.

My client is an established well know UK wide organisation and is looking for an experienced 1st/2nd Line Support / Technical Support Analyst to join their team. A detailed knowledge of network architecture, configuration, hardware, Microsoft operating systems and applications is required for this position. The 1st/2nd Line Support / Technical Support Analyst will have the ability to manage customer expectation and respond immediately to high priority incidents, with the flexibility to handle multiple incidents concurrently in a high pressured environment.
Benefits: Holiday pay and onsite facilities.
Due to remote location candidates must have their own mode of transport e.g. car/motorbike.
Experience/Skills:
- Proven experience of acting as the IS technical support representative in a multi-site organisation with in excess of 1,000 users.
- Experience of liaising with external suppliers who are involved in service delivery to ensure required service levels are maintained.
- Proven experience with: Networking (TCP/IP) including switch configuration/replacement/diagnosis, MS Office, Windows XP/7, PC hardware (Laptops, desktops, Printers etc.), Apple Mac hardware and software, Microsoft Server 2003/2008, Microsoft Exchange 2003/2007, Microsoft Active Directory 2003/2007, IP Telephony (Cisco), IP Video Conferencing.
- Proven hardware and software troubleshooting of PC compatibles
- Proven troubleshooting within a networked environment including VPN and remote access. - Proven awareness and knowledge of networking principles and practices.
-Flexibility to travel to other locations if required.
- MCSE Qualified, ITIL Foundation qualification.
There may be some flexible with the above skills so please contact us to discuss.

Own transport is required for this position due to the remote location.

Clearwater People Solutions Ltd