1st/2nd Line Support / Technical Support Analyst - 6 months contract - £11ph to £15ph - Nr Reading

Nr Reading
£11 - £15 Per Hour
09 Sep 2013
07 Oct 2013
CTSCKM-2908
Clare Moratalla
IT
Contract
Full Time
1st/2nd Line Support / Technical Support Analyst - 6 month contract - £11ph to £15ph (depending on experience) - Nr Reading

My client is an established well know UK wide organisation and is looking for an experienced 1st/2nd Line Support / Technical Support Analyst to join their team on a 6 month contract basis.
The right 1st/2nd Line Support / Technical Support Analyst will have a detailed knowledge of network architecture, configuration, hardware, Microsoft operating systems and applications is required for this position. The 1st/2nd Line Support / Technical Support Analyst will have the ability to manage customer expectation and respond immediately to high priority incidents, with the flexibility to handle multiple incidents concurrently in a high pressured environment.
Benefits: Holiday pay and onsite facilities.
Due to remote location candidates must have their own mode of transport e.g. car/motorbike.
Experience/Skills:
- Proven experience of acting as the IS technical support representative in a multi-site organisation with in excess of 1,000 users.
- Experience of liaising with external suppliers who are involved in service delivery to ensure required service levels are maintained.
- Proven experience with: Networking (TCP/IP) including switch configuration/replacement/diagnosis, MS Office, Windows XP/7, PC hardware (Laptops, desktops, Printers etc.), Apple Mac hardware and software, Microsoft Server 2003/2008, Microsoft Exchange 2003/2007, Microsoft Active Directory 2003/2007, IP Telephony (Cisco), IP Video Conferencing.
- Proven hardware and software troubleshooting of PC compatibles
- Proven troubleshooting within a networked environment including VPN and remote access. - Proven awareness and knowledge of networking principles and practices.
-Flexibility to travel to other locations if required.
- MCSE Qualified, ITIL Foundation qualification.
There may be some flexibility with the above skills so please contact us to discuss.

Own transport is required for this position due to the remote location.