Voice Systems Engineer - NICE

£40000 - £60000 Per Annum bonus, medical, pension, travel, laptop, mobile
11 Sep 2013
09 Oct 2013
Jessica Davey
Entry Level
Full Time
Voice Systems Engineer - NICE

My client currently has the fantastic opportunity for a Voice Systems Engineer to join them and be responsible for the installation and support of their voice recording and compliance systems.

Key responsibilities: -

- Act as an escalation point for any customer voice recording support issues

- Advanced trouble-shooting, diagnosis, resolutions of service related faults

- Advanced recording product Database Administration and maintenance ?

- Handling escalations and dealing with vendors

- Capture and analysis of system logs and alarms

- Advanced Voice Recording Platform configuration and maintenance

- Liaison and escalation for technical support

Key skills / experience: -

- Minimum of 4 years relevant experience in implementation and service delivery of Voice Recording Products (NICE Perform, NIM 4.1 or Cybertech/Nice Trading Recording)

- Experience in supporting and providing on-site customer support

- Solid understanding of NICE Perform (3.x and NIM 4.1) product or NICE Trading Recording (Cybertech) solution

- Solid understanding of Windows Operating Systems (Windows Server 2008/2003), Relational Databases (SQL 2008/2005/2000)

- Exposure to networking (Cisco) and virtualisation (VMWare) would be highly desirable