Customer Experience Manager - Retail - Milton Keynes - £60-70k
My client are a huge retailer based in Milton Keynes and are seeking a Multichannel Customer Experience Manager to join their busy Digital Transformation team.
This is the chance to be part of a massive digital transformation with £300m investment for one of the UK's biggest retailers.
You should have extensive experience in a retail or high transactional ecommerce environment and possess excellent stakeholder management up to board level, as well as a great appreciation of customer needs and user experience and a deep understanding of large complex businesses.
You will own the customer journey, interpreting analytics, formulating research, building business cases and formulating strategy to define and enhance customer experiences across web, mobile, tablet and in store.
If this sounds like you then send an up to date CV to firstname.lastname@example.org and get in touch on 0207 928 2525.
If this doesn't quite sound like you, but you know someone suitable then put us in touch and if we place them you will be rewarded with a mini ipad.
Keywords: Customer experience, customer journey, multichannel, retail, multi-channel, CX, User experience, User journey, UX, Digital, FMCG, Ecommerce, E-commerce.