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Technical Team Leader
Technical Team Leader required to provide 2nd/3rd line technical and customer support, ideally in a SLA driven customer environment.
You will need to ability to coach and mentor other team members, and to manage workload effectively within the on-site team or work alone onsite and build exceptional customer relationships.
Other responsibilities include ensuring service deliver meets agreed service levels. Diagnose service delivery problems and initiates actions to maintain or improve levels of service. Establish and maintain operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency.
You will also draft and maintain procedures and documentation for network support. Make a significant contribution to the investigation, diagnosis and resolution of network problems. Ensure that all requests for support are dealt with according to set standards and procedures.
To be considered you will have:
- Experience of providing technical support and service management within live, critical services
- Strong problem management abilities
- ITIL v 3
- Leading Successful Teams.