1st Line Service Desk Support Analyst

Ealing
£25500 - £26500 per annum + benefits
03 Oct 2013
31 Oct 2013
BBBH10623
Tim Claydon
IT
Entry Level
Permanent
Full Time

1st Line IT Helpdesk Support Analyst, Ealing, permanent, £25-£26k

We are working with a media and technology company based in London who provide a range of broadcast related technology services to organisations throughout the UK and Europe.

A role has arisen within their internal 1st Line IT Helpdesk Support Team for an enthusiastic IT Helpdesk Analyst with good previous commercial experience in a similar technical IT helpdesk support environment. The role is to provide 1st line internal corporate desktop support to over 800+ internal users across 3 locations.

The successful applicant will have strong all round 1st line IT support background and have excellent customer service and communication skills. Knowledge of ITIL process/practices is required.

It is important that you are able to work well in a busy small team environment (approx 5 in the team) and be willing to work shifts starting either 8am, 9am or 10am.

Key skills required:

·3 years+ 1st Line IT Helpdesk experience
·Experience of ITIL best practice
·A good level of general Windows OS and application support skills
·Good knowledge of Microsoft Office 365 support
·Citrix support/VMware
·Active Directory / Exchange
·Network troubleshooting
·Printer set-ups and troubleshooting
·Experience of MS Lync highly desirable
·Excellent customer service and communication skills
·1 hour commutable to Ealing

This role is to start ASAP and is a permanent opportunity based in Ealing, West London. Please only consider applying for the position if you are available to start within a 1 month timeframe and that you are able to commute to this location within a 1 hour timeframe.
For further information please apply via the link on this page with a copy of your CV.