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1st Line Service Desk Support Analyst

This job is no longer available

Recruiter
PCR Recruitment Limited
Posted
03 October 2013
Closes
31 October 2013
Ref
BBBH10623
Contact
Tim Claydon
Function
Job Level
Contract Type
Hours
Salary
£25500 - £26500 per annum + benefits

Further information

1st Line IT Helpdesk Support Analyst, Ealing, permanent, £25-£26k

We are working with a media and technology company based in London who provide a range of broadcast related technology services to organisations throughout the UK and Europe.

A role has arisen within their internal 1st Line IT Helpdesk Support Team for an enthusiastic IT Helpdesk Analyst with good previous commercial experience in a similar technical IT helpdesk support environment. The role is to provide 1st line internal corporate desktop support to over 800+ internal users across 3 locations.

The successful applicant will have strong all round 1st line IT support background and have excellent customer service and communication skills. Knowledge of ITIL process/practices is required.

It is important that you are able to work well in a busy small team environment (approx 5 in the team) and be willing to work shifts starting either 8am, 9am or 10am.

Key skills required:

·3 years+ 1st Line IT Helpdesk experience
·Experience of ITIL best practice
·A good level of general Windows OS and application support skills
·Good knowledge of Microsoft Office 365 support
·Citrix support/VMware
·Active Directory / Exchange
·Network troubleshooting
·Printer set-ups and troubleshooting
·Experience of MS Lync highly desirable
·Excellent customer service and communication skills
·1 hour commutable to Ealing

This role is to start ASAP and is a permanent opportunity based in Ealing, West London. Please only consider applying for the position if you are available to start within a 1 month timeframe and that you are able to commute to this location within a 1 hour timeframe.
For further information please apply via the link on this page with a copy of your CV.

PCR Recruitment Limited