Product Development Manager

New Malden
£27000 - £28000 per annum + Award-Winning Benefits
04 Oct 2013
01 Nov 2013
F163008TBOCT04
Flight Centre UK Ltd
Permanent
Full Time

Flight Centre's Product Team are seeking a Product and Development Manager to work with our partner airlines and support our travel consultants. Using your airfare expertise, you'll enhance our consultants' ability to sell airfares by ensuring their knowledge is up to date, answering any airfare queries they may have, and providing training when necessary. Specifically, your responsibilities will include:

  • Increasing consultant air knowledge and enhancing their ability to sell
  • Assisting consultants with their day to day air related questions
  • Working with the airlines to resolve air related issues
  • Developing consultants knowledge through over the phone training
  • Increasing consultants skills on how to book and create complex fares through face to face and WebEx sessions
  • Ensuring the company intranet is kept up to date accessible and relevant with new changes and fares

What We're Looking For

  • Exceptional knowledge of the travel industry and a desire to continue to develop your knowledge of scheduled airfares and airline product
  • Ability to communicate effectively making sure all applicable channels are clear and informative
  • Undergraduate degree (preferred)
  • Experience in a travel consultant or support capacity dealing with scheduled airfares
  • Ability to provide an unbeatable service and training to our customers and other departments

Why Join Our Team?

The Flight Centre Group's company culture simply radiates energy. We're exceptionally proud of our service and it shows. We also offer our team award-winning benefits including:

  • Discounted travel and access to incentives from the world's top travel providers
  • Incredible social events both in the UK and abraod
  • Exceptional career progression programme with worldwide opportunities
  • Free health and financial advice, onsite massage and fitness sessions
  • Opportunity to take a three month sabbatical after five years

These benefits not only make us stand out from other travel companies, but have also placed us in the 'Best Workplaces in Europe and the UK in 2013' and 'The Sunday Times Best 100 Companies to Work For' (for nine years). The successful candidate will receive £28,000 per year (OTE).