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Service Desk Analyst - (Active Directory, Support, London)

This job is no longer available

Recruiter
Harrington Starr
Posted
09 October 2013
Closes
06 November 2013
Ref
MSt-ServDsk
Contact
Melissa St Hill
Function
Contract Type
Hours
Salary
£25000 - £35000 per annum

Further information

Service Desk Analyst - (Active Directory, Support, London)

Service Desk Analyst - (Active Directory, MS Windows, Support, Desktop, Helpdesk, Financial Services, London)

A leading Financial Services organisation with global recognition urgently seeks a Service Desk Analyst (Active Directory, Support, London) to join their London based team in the heart of the City. My client is a technically focused financial institution and this role will involve sitting on the service desk dealing with all incoming calls at 1st line level.

As the Service Desk Analyst (Active Directory, Support, London) you will be working across a broad range of technology and liaising across multiple areas of the business. Your day to day activities and responsibilities will include the following:

  • The logging and tracking of incidents, problems and requests
  • Carry out initial incident diagnostics
  • To take ownership of resolve all incidents and requests that are not assigned to 2nd/3rd line support team
  • You will communicate with the business and highlight any major service outages
  • Develop and maintain strong working relationships
  • Maintain and update various systems
  • In order to be considered for the role of the Service Desk Analyst, Desktop Support, IT Technician, Active Directory, Windows, Financial Services - you will need skills and experience in the following:

  • · A background working in an IT Service Desk role would be ideal (at least 2 years)
  • · Good understanding of MS Windows applications
  • · Knowledge of Active Directory
  • · Ability to learn quickly, demonstrate initiative and work as a team member
  • · Excellent communication skills are essential
  • · Must be able to prioritise and organise work effectively
  • This role will suit the right individual who wants to learn new technologies and progress into new environments. The firm works across a number of platforms and across multiple asset classes which means that any new team member must want to learn to conquer the constant challenges. In order to be considered for the role of the Service Desk Analyst, please apply to Melissa at Harrington Starr ASAP.

    Service Desk Analyst - (Active Directory, MS Windows, Support, Desktop, Helpdesk, Financial Services, London)

    Harrington Starr