IT Support Analyst - Desktop Support / 1st line / 2nd line

£100 - £200 per day
11 Oct 2013
08 Nov 2013
MCO 1308-36
Mébh Connolly
Full Time

IT Support Analyst - Desktop Support / 1st line / 2nd line / Customer Service / Networking - 6 month Contract - up to £200p/d - Slough

A leading worldwide organisation is now looking for a bright junior IT Support Analyst who has a keen interest in IT. The successful individual will be responsible for providing front-line advice, support and service to all end-users; maintaining high levels of customer satisfaction through active organisation of team efforts.

The ideal candidate will have excellent customer service skills and will have a few years experience of providing desktop and networking support in a demanding environment.

Key Skills and Previous Experience:

  • Strong experience with the Microsoft Windows platform including Windows XP/Vista and Windows 7
  • Outstanding communication and interpersonal skills
  • MS Office 2002 & 2010 (Excel, Word, PowerPoint)
  • Office Networking experience essential - TCP/IP, DNS, DHCP, VPN
  • Active Directory

The successful Desktop /1st Line Support will provide first and second line support to a large user base, working to SLAs and providing good customer service as well as resolving a high number of incidents at first point of contact.

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.