IT Service Desk Analyst, Desktop Support, IT Technician,

City of London
£25000 - £35000 per annum + Bonus and Benefits
14 Oct 2013
11 Nov 2013
SP LON BMMH
Sarah Philby
IT
Executive
Permanent
Full Time

IT Service Desk Analyst, Desktop Support, IT Technician, Active Directory, Windows, ITIL, Financial Services

IT Service Desk Analyst, Desktop Support, IT Technician, Active Directory, Windows, ITIL, Financial Services

One of the city's leading financial brokers has an excellent opportunity for an IT Service Desk Analyst to join their growing London based team. My client a technically focused financial institutions and this role is sitting on the service desk dealing with all incoming calls at 1st line level.

As the IT Service Desk Analyst, Desktop Support analyst, you will be working across a broad range of technologies and build an understanding for a trading technology and market data platforms. The day to day responsibilities of this role will include the following:

  • The logging and tracking of incidents, problems and requests
  • Carry out initial incident diagnostics
  • To take ownership of resolve all incidents and requests that are not assigned to 2nd/3rd line support team
  • You will communicate with the business and highlight any major service outages
  • Develop and maintain strong working relationships
  • Maintain and update various systems

This is an exciting opportunity for an individual to gain exposure to working within a financial environment and to build an understanding of financial applications as well as basic infrastructure and connectivity issues. My client is a progressive company and there is an excellent opportunity for future career growth and development.

To be considered for the role of - IT Service Desk Analyst, Desktop Support, IT Technician, Active Directory, Windows, Financial Services - you will need skills and experience in the following:

  • A background working in an IT Service Desk role would be idea
  • This role could be applicable for a recent graduate in an IT related subject
  • Good understanding of MS Windows applications
  • Knowledge of Active Directory
  • Ability to learn quickly, demonstrate initiative and work as a team member
  • Excellent communication skills are essential
  • Must be able to prioritise and organise work effectively

IT Service Desk Analyst, Desktop Support, IT Technician, Active Directory, Windows, Financial Services

IT Service Desk Analyst, Desktop Support, IT Technician, Active Directory, Windows, Financial Services