Bi Lingual IT Support (Spanish or Mandarin) - West London - £20k - £23k

London
£20000 - £23000 Per Annum
17 Oct 2013
14 Nov 2013
DFD - Bilingual Support
Danny Duggan
Entry Level
Permanent
Full Time
Bi-lingual Service Desk (English & Spanish or Mandarin) - West London - £20k - £23k

Our client, who are a leading software services company, require Bi-lingual (English & either Spanish or Mandarin) to join their support team.

You will be providing support to international customers, and be trained on various different software. The role has excellent progression opportunities.

Responsiblities
• Provide via the service desk a single point of contact for customers’ IT issues and queries.
• Receive, log and manage calls from customers and internal staff via telephone and email.
• Maintain various databases and track changes e.g. Asset Database.
• Provide 1st line support for IT related problems involving in-house software and platforms.
• Identify basic network and other general IT issues impacting users.
• Escalate unresolved calls to the appropriate support team.
• Log all calls in the Service Desk Call Logging system.

Skills required
• 1 year’s previous IT Service Desk and/or Call Centre experience required.
• Excellent communication skills and telephone manner – in both English and either Spanish or Mandarin
• Excellent organisational skills.
• Execute tasks in a timely and accurate manner.

There is a shift pattern as the customers are supported 24 hours a day. This is Monday to Friday and shifts are distributed fairly.

If you have the skills required and wish to be considered, please forward your CV to danny.duggan@clearwaterps.com