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Service Manager - Equity, Derivatives, ITIL

This job is no longer available

Recruiter
Harrington Starr
Posted
21 October 2013
Closes
18 November 2013
Ref
MSt-ServiceManager
Contact
Melissa St Hill
Location
Function
Contract Type
Hours
Salary
Negotiable

Further information

Service Manager - Equity, Derivatives, ITIL

Service Manager - (Equity, Derivatives, ITIL, Electronic Trading, Buy Side, Sell Side, Vendor, Financial Services, Financial Technology)

A leading and global organisation that delivers their products into both the buy and sell side financial services markets currently seeks a Service Manager - Equity, Derivatives, ITIL to join their team in Surrey to ensure that the support that my client's customers receive is responsive and as efficient as possible.

The successful candidate will work closely with other Service Managers within other locations in order to ensure that any incidents are correctly managed and resolved to the highest level of standards.

The main responsibilities of the Service Manager - Equity, Derivatives, ITIL will include but are not limited to:

- Providing strong problem solving skills, with an understanding of technical issues and fault diagnoses

- Managing the process for ensuring problems identified with the production service are efficiently followed through to the point of resolution.

- Providing leadership to Service Desk Analysts and Product Support Specialists where required

- Communicating confidently and concisely with business and commercial awareness, keeping the customer "on-side" during difficult situations

- Communicating directly with customers on a regular basis to strengthen relationships

In order to be considered for the role of the Service Manager - (Equity, Derivatives, ITIL, Electronic Trading, Buy Side, Sell Side, Vendor, Financial Services, Financial Technology) the following is important:

· A background working with trading system technology is essential

· You will have a technical background and a good understanding of infrastructure and network hardware- Essential

· Ideally you will have a good understanding of the Equity and Derivative markets

· Experience of man management would be ideal

· Excellent communication skills are essential and the ability liaise with multiple teams and clients - Essential

This is a great opportunity to join a global and leading organisation who invest heavily into training and development. You will have clear career progression and stand the chance to work with some of the industry's leading technologists. Send your CV over to Melissa at Harrington Starr in order to be considered.

Service Manager - (Equity, Derivatives, ITIL, Electronic Trading, Buy Side, Sell Side, Vendor, Financial Services, Financial Technology)

Harrington Starr