Desktop Support, IT Service Desk Analyst, IT Technician, Active

City of London
£25000 - £27000 per annum + Bonus and Benefits
22 Oct 2013
19 Nov 2013
SP LON MM
Sarah Philby
IT
Entry Level
Permanent
Full Time

Desktop Support, IT Service Desk Analyst, IT Technician, Active Directory, Windows, Financial Services

Desktop Support, IT Service Desk Analyst, IT Technician, Active Directory, Windows, Financial Services

Harrington Starr is currently working with one of the city's leading financial trading environments. My client is seeking a Service Desk analyst to join their growing London based team. This team cover a broad range of technologies including Active Directory, Trade Applications, Market Data feeds and many others.

My client a technically focused financial institutions and this role is sitting on the service desk dealing with all incoming calls at 1st line level.

As the IT Service Desk Analyst, you will be working across a broad range of technology and liaising across multiple areas of the business. Your day to day activities and responsibilities will include the following:

  • The logging and tracking of incidents, problems and requests
  • Carry out initial incident diagnostics
  • To take ownership of resolve all incidents and requests that are not assigned to 2nd/3rd line support team
  • You will communicate with the business and highlight any major service outages
  • Develop and maintain strong working relationships
  • Maintain and update various systems

This is a fantastic opportunity for an individual with an interest in financial service technology. As the Service desk analyst, you will be working across multiple industries leading platforms and trading solutions. You will be building a solid skill set of technologies covering both a trading environment and desktop support. My client is a well-established company and can offer a fantastic rout for future career progression.

To be considered for the role of - IT Service Desk Analyst, Desktop Support, IT Technician, Active Directory, Windows, Financial Services - you will need skills and experience in the following:

  • A background working in an IT Service Desk role would be idea
  • This role could be applicable for a recent graduate in an IT related subject
  • Good understanding of MS Windows applications
  • Knowledge of Active Directory
  • Ability to learn quickly, demonstrate initiative and work as a team member
  • Excellent communication skills are essential
  • Must be able to prioritise and organise work effectively

Desktop Support, IT Service Desk Analyst, IT Technician, Active Directory, Windows, Financial Services

Desktop Support, IT Service Desk Analyst, IT Technician, Active Directory, Windows, Financial Services