Web IT Support Analyst

City of London
£30000 - £35000 per annum
29 Oct 2013
26 Nov 2013
HMLY
Fay Barrie
IT
Entry Level
Permanent
Full Time

Renowned retailer in central London is looking to hire a Web IT Support Analyst.

The Role: Working as apart of the team of 10 your role will be the first line of contact for eCommerce / Web support cases.

The successful candidate: will have come from a support background, preferably with a technical focus and experience with Web technologies. The position requires understanding of technical concepts and excellent communication skills.

Overall purpose of role:

  • First line internal support for websites and web applications
  • Requirements gathering and creation for the website
  • Uploading content and interface management for website
  • Help manage IT developments to go live with website provider

Key responsibilities:

  • Manage workload requirements from Web Manager with Head of IT
  • Monitor and manage both internal & external issue tracking system queues
  • Field occasional internal support questions/issues from Business teams
  • Provide first line support and issue resolution to internal business users for Sterling Commerce , Demandware and other web applications
  • Liaise with website provider, eCommera, in raising issues beyond first line support and manage those issues to resolution
  • Manage interface with main merchandising and stock management system, Island Pacific
  • Create, manage and amend the display templates on the sites, utilising Demandware CMS
  • Create and optimise HTML for e.g. e-mail campaigns, promotions
  • Develop of web coding standards, content/asset management workflow and compliance procedures
  • Optimise the site for search engines
  • Help manage and work on website IT developments to go live with website provider
  • Test new developments prior to go-live
  • To effectively undertake other reasonable IT responsibilities as required.
Necessary IT Skills:
  • Experience working with web technologies, including HTTP,FTP, HTML(5), JavaScript, CSS(3), XML, PHP and Photoshop.
  • Experience in template drive websites, Web Content Management (Ideally Demandware) and Data Management
  • Strong interest in eCommerce and on-line trading
  • Aptitude for, and interest in, learning new applications and platforms
  • Any experience of PHP, SQL Server, Testing, Web Standards and Accessibility, IIS, would be ideal but by no means essential

Core Competencies:

  • Excellent written and verbal communication skills
  • Strong interpersonal skills and a desire to interact with clients and internal business & technical teams
  • Strong problem solving skills and attention to detail
  • Experience of working on IT developments in a project management based approach
If you are interested please send me through the latest copy of your CV to fay.barrie@welovesalt.com and I'll call you back with further details.

HTML/CSS, HTTP,FTP, HTML(5), JavaScript, CSS(3), XML, PHP and Photoshop, HTML, Web Support, IT Support, 1st line support.

HTML/CSS, HTTP,FTP, HTML(5), JavaScript, CSS(3), XML, PHP and Photoshop, HTML, Web Support, IT Support, 1st line support.HTML/CSS, HTTP,FTP, HTML(5), JavaScript, CSS(3), XML, PHP and Photoshop, HTML, Web Support, IT Support, 1st line support.HTML/CSS, HTTP,FTP, HTML(5), JavaScript, CSS(3), XML, PHP and Photoshop, HTML, Web Support, IT Support, 1st line support.