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Web IT Support Analyst

This job is no longer available

Recruiter
Salt
Posted
29 October 2013
Closes
26 November 2013
Ref
HMLY
Contact
Fay Barrie
Function
Job Level
Contract Type
Hours
Salary
£30000 - £35000 per annum

Further information

Renowned retailer in central London is looking to hire a Web IT Support Analyst.

The Role: Working as apart of the team of 10 your role will be the first line of contact for eCommerce / Web support cases.

The successful candidate: will have come from a support background, preferably with a technical focus and experience with Web technologies. The position requires understanding of technical concepts and excellent communication skills.

Overall purpose of role:

  • First line internal support for websites and web applications
  • Requirements gathering and creation for the website
  • Uploading content and interface management for website
  • Help manage IT developments to go live with website provider

Key responsibilities:

  • Manage workload requirements from Web Manager with Head of IT
  • Monitor and manage both internal & external issue tracking system queues
  • Field occasional internal support questions/issues from Business teams
  • Provide first line support and issue resolution to internal business users for Sterling Commerce , Demandware and other web applications
  • Liaise with website provider, eCommera, in raising issues beyond first line support and manage those issues to resolution
  • Manage interface with main merchandising and stock management system, Island Pacific
  • Create, manage and amend the display templates on the sites, utilising Demandware CMS
  • Create and optimise HTML for e.g. e-mail campaigns, promotions
  • Develop of web coding standards, content/asset management workflow and compliance procedures
  • Optimise the site for search engines
  • Help manage and work on website IT developments to go live with website provider
  • Test new developments prior to go-live
  • To effectively undertake other reasonable IT responsibilities as required.
Necessary IT Skills:
  • Experience working with web technologies, including HTTP,FTP, HTML(5), JavaScript, CSS(3), XML, PHP and Photoshop.
  • Experience in template drive websites, Web Content Management (Ideally Demandware) and Data Management
  • Strong interest in eCommerce and on-line trading
  • Aptitude for, and interest in, learning new applications and platforms
  • Any experience of PHP, SQL Server, Testing, Web Standards and Accessibility, IIS, would be ideal but by no means essential

Core Competencies:

  • Excellent written and verbal communication skills
  • Strong interpersonal skills and a desire to interact with clients and internal business & technical teams
  • Strong problem solving skills and attention to detail
  • Experience of working on IT developments in a project management based approach
If you are interested please send me through the latest copy of your CV to fay.barrie@welovesalt.com and I'll call you back with further details.

HTML/CSS, HTTP,FTP, HTML(5), JavaScript, CSS(3), XML, PHP and Photoshop, HTML, Web Support, IT Support, 1st line support.

HTML/CSS, HTTP,FTP, HTML(5), JavaScript, CSS(3), XML, PHP and Photoshop, HTML, Web Support, IT Support, 1st line support.HTML/CSS, HTTP,FTP, HTML(5), JavaScript, CSS(3), XML, PHP and Photoshop, HTML, Web Support, IT Support, 1st line support.HTML/CSS, HTTP,FTP, HTML(5), JavaScript, CSS(3), XML, PHP and Photoshop, HTML, Web Support, IT Support, 1st line support.

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