Customer Support Technician

Location
Fleet, GU51
Salary
£20000 - £24000 Per Annum +25% shift allowance +excellent benefits
Posted
14 Nov 2013
Closes
12 Dec 2013
Ref
LGG.clisup
Contact
Laura Gardner
Function
Customer Service
Job Level
Entry Level
Contract Type
Permanent
Hours
Full Time
Fantastic opportunity to work with an established company who provides payment services. You will receive calls from clients who have issues or problems with their bespoke payments systems. You will take the initial call and ascertain a good understanding of the fault and work quickly and efficiently to troubleshoot and problem solve the issue.
You will need to be able to show proven experience of excellent customer service, and taking an issue from initial call, to trouble shooting through to resolution.

This is an ITIL environment where you will be adhering to service level agreements (SLAs) and be measured against Key Performance Indicators (KPIs).
Working in a small team of 5 it is essential to take accountability for each customer as there is not always an escalation point for each issue logged.


PLEASE NOTE: The customer support team work 24/7. You will be part of a rota that includes, nights, days and weekends. This gives you’re the benefit of a generous shift allowance.

Your experience should include:
• You must be able to work shifts
• Excellent level of Customer service
• Technical customer support
• Take accountability from issue through to resolution