Senior Complaints Officer - Permanent - Bristol - Up to £25k

Bristol
£23000 - £25000 Per Annum Plus excellent benefits
20 Nov 2013
18 Dec 2013
CWJA-SCO.GAF
Juliette Allen
Accountancy
Executive
Permanent
Full Time
Senior Complaints Officer – Permanent – Bristol – Up to £25k

Our client based in Bristol is currently recruiting for a Senior Complaints Officer who has a minimum of 2 years’ complaints handing experience, excellent communications skills and a desire to ensure the satisfactory resolution to any compliant quickly and effectively.

Key responsibilities for the Senior Complaints Officer:

• To effectively handle and resolve complaints within FCA regulatory guidelines.
• To achieve acceptable solutions to the complaint for both the customer and business in line with TCF principals.
• To obtain accurate complaint records
• To mentor and advise junior members of the Complaints team.
• To manage investigations as required by the Financial Ombudsman Service

Key skills & experience for the Senior Complaints Officer:

• At least 2 years’ previous experience of working in a complaints handling role.
• Knowledge of Financial Services or Insurance products such as Motor, Home and PPI Insurance products is highly desirable.
• Proficient on Outlook and MS Word.
• Excellent communications skills, both written and verbal.

This is an excellent opportunity to join a credible organisation to ensure that any complaints are dealt with quickly and effectively to maintain the solid reputation of the organisation.

If you are interested in discussing this role further, please call Juliette Allen on 01293 817642 or simply apply today.

Please note: If you have not been contacted regarding your submission within 2 weeks your application has been unsuccessful for this role only.