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Income Officer

This job is no longer available

Recruiter
Morgan Hunt
Posted
02 December 2013
Closes
30 December 2013
Ref
J52929
Contact
Manisha Sahota
Location
Sector
Function
Contract Type
Hours
Salary
£21000 - £23500 per annum

Further information

A local community housing organisation is looking to recruit an Income Officer to work within their well established team based in Worcestershire on a fixed term basis for a 6 month period.

The role

The role involves managing and minimising arrears and all housing related debt. Also, advising residents on paying rent arrears, welfare benefits and debt management


Responsibilities

* Maximising the Associations rent income, whilst following policies and procedures

* Keeping accurate and detailed records of action taken and that all targets are monitored

* Attending court and evictions on behalf of the association

* Offering debt counselling advice to residents in debt, and liaising with the Welfare Benefits Advisor and external agencies as appropriate

* Reporting to managers effectively on performance and any serious cases of arrears

* Work outside standard office hours to maximise opportunity to contact residents

* Ensuring residents are aware of their rights and responsibilities

* Holding consultations with tenants on changes to housing management policies and procedures

* Promote and collect resident feedback on services that have been provided


Candidate

The successful candidate for the role of Income Officer will have:

* Experience working within social housing specialising in income collection

* Current full clean driving licence and use of a vehicle for work purposes

* Have the capacity to be able to meet challenging financial targets

* Be flexible, reliable and work well under pressure within a team environment

* Have experience of offering a customer focused, non-judgemental and keen to deliver high standards


If you feel you meet the above criteria please apply now.



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