Analytics Director - Contact Centre

East Midlands Region
£80000 - £100000 Per Annum fantastic benefits + bonus + car allowance
05 Dec 2013
02 Jan 2014
Jessica Davey
Entry Level
Full Time
Analytics Director - Contact Centre

My client are currently seeking an Analytics Director to join them. Working across multiple high-profile accounts, the Analytics Director will be responsible for improving customer contact centres for all clients. Acting as a visionary and strategist, the successful candidate will look at areas of improvement for clients` contact centres, in order to improve efficiency and reduce costs.

As an Analytics Director, you must possess a strong technical background in data analytics, in order to translate the analysis into insight. Therefore exposure to data mining tools such as SAS, SPSS etc would be highly beneficial.

Exposure to contact centre / customer service / service centre / call centre is required for this position.

Key Skills/Experience:

• Visionary and strategic approach to finding solutions

• Experience in a contact / call centre environment

• Analysis Skills, Problem Solving, Finding Solutions

• Stakeholder management skills - able to collaborate and influence colleagues and clients

• Exploratory Analysis – Develop ideas and approaches to explore trends and patterns in data

• Analytical tools such as SAS/SPSS/R