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The established 1st / 2nd Line Support Analyst will have strong experience of working with Windows and Active Directory and will have worked with a Citrix environment.
You will have ideally work the ITIL standards.
As an IT Support Engineer you will be responsible for handling incoming Support Helpdesk request from end users via telephone, email, portal and in person.
Duties to include troubleshooting and resolving IS support issues, telephony requests, managing system requests for access and new user creation.
When necessary you will be required to work with other IS Teams and 3rd parties – external support companies, suppliers and consultants.
You will need to approach tasks enthusiastically and creatively.
Please apply for details.