Voice Engineer - Dorset - £40k - 3 Months FTC

Dorset
£35000 - £40000 Per Annum
06 Jan 2014
03 Feb 2014
DFD - Voice
Danny Duggan
Entry Level
Permanent
Full Time
Voice Engineer (Cisco UCCE, WebEx) - 3 Month Fixed Term Contract - £40k - Dorset

Our client have an urgent requirement for an Voice Engineer (Cisco UCCE, Cisco WebEx and Redbox) for a 3 month fixed term contract.

The Voice Engineer would be responsible for:
• User administration, including adding and amending accounts on Cisco UCCE, Cisco Webex and Redbox call recording
• Creating and administration of call telephony scripts
• Building and configuring agent and back office telephones
• Maintain the business’s mobile telephones
• Monitor and manage the capacity of Cisco UCCE, Cisco Webex and Redbox call recording
• Troubleshooting of Cisco UCCE, Webex and Redbox.

User administration of agents on Cisco UCCE, Cisco Webex and Redbox call recording. Administration of wrap times and not ready settings. Creating, amending and administration of call telephony scripts. Building and configuring agent and back office phones. Administration of hunt and pick up groups. Maintain the business’s mobile telephones including administration and configuration. Monitoring and capacity management of Cisco UCCE platform.

If you have the skills required and would like to be considered, please send your CV to danny.duggan@clearwaterps.com