Company Profile This company was founded on a belief that every company, large or small, should be able to benefit from the latest communications technology. In our eyes, the best way of achieving this is by delivering the world's best hosted services. We've invested in carrier-class infrastructure so our customers don't have to. We've employed experts in the field to provide the highest quality advice. And we've relentlessly adopted new technologies and applications as they've become available.
Job Specification You will be responsible for managing the interface between the clients and the internal support teams This will involve managing the external communication routes to ensure the correct information is maintained on the CRM and responses and completion actions are completed within the SLA timeframes Additionally you will be responsible for carrying out duties associated with client service requests and to ensure the service obligations to the clients are completed in a timely, professional, courteous and efficient manner As well as providing general help and advice to external clients and internal staff to ensure that the Company’s client service systems, monitors, controls and procedures are being adhered to at all times Skills required :
Strong communication skills Customer focussed Attention to detail Qualifications required:
England - You must have at least 5 G.C.S.E Grades (C and above) or equivalent, Maths and English is a must.
Training to be provided:
England - Systems & Networking Level 3 Apprenticeship - | 3 modules in Microsoft Technical Associate | City and Guilds certificate in IT Systems and Principles | City and Guilds Level 3 Diploma in IT Professional Competence
37.5 hours (Monday – Friday, 9 – 5:30)
About QA apprenticeships:
QA Apprenticeships is an Ofsted Outstanding provider of IT apprenticeships. 94% of QA Apprentices secure permanent employment after finishing their IT apprenticeship. Multi-award winning – Apprenticeship Programme of the Year 2012 & 2013, Microsoft UK Partner of the Year 2013 Special Commendation – and the only UK apprenticeships business rated Ofsted Outstanding in all areas.
94% of QA Apprentices secure permanent employment after finishing their IT apprenticeship. Additionally may be opportunities to undertake further learning such as Higher apprenticeships.
Apply now for an IT apprenticeship with QA and begin your IT career with great prospects today.
Closing date:March 07