Head of Technical Support, Support Lead, Technical Support Lead

London (Central), London (Greater)
£80000 - £90000 per annum + Bonus and Benefits
03 Mar 2014
31 Mar 2014
SP LON SS
Sarah Philby
IT
Permanent
Full Time

Head of Technical Support, Support Lead, Technical Support Lead, Trading System Technology, FIX5, Support Desk Build, Financial Technology

Head of Technical Support, Support Lead, Technical Support Lead, Trading System Technology, FIX5, Support Desk Build, Financial Technology

Harrington Starr is currently working with one of the industry's fastest growing and award winning providers of trading system technology for the Fixed Income market.

My client has recruited heavily in to the development side of their business and now it's time for the professional services and technical support side of the business to develop. As a result an exciting opportunity is available for a Technical Support to join the company to develop the support function from scratch.

This is an exciting opportunity to set up the technical support desk, for the first three months this role will be project based as the creation of the support systems, work flow, documentation process and client management procedures are put in place.

One the technical support function to the business is up and running there will be the responsibility to recruit and build out this team. As the Head of Technical Support, you will be managing a BAU team and Project Managing new client integration and business change management processes.

This is one of the most exciting opportunities available within the industry and as the Head of Technical Support; you will be working for one of the industry's fastest growing companies. There is a fantastic opportunity to become a leading member of the business moving forward.

To be considered for the role of - Head of Technical Support, Support Lead, Technical Support Lead, Trading System Technology, FIX5, Support Desk Build, Financial Technology - you will need skills and experience in the following:

  • It is essential that you have had experience of Designing and Defining the Support function for an electronic trading platform including:

o Defining process and procedures

o Defining process based on ITIL framework

o Implement function and services management tool

o Ensuring proactive Customer communication

o Integrate end to end support

  • Experience working with Network monitoring providers eg - Savvis, BT or similar - Essential
  • Day to day management of a BAU support team
  • Recruitment into a team
  • ITIL experience - Essential and the latest Certification would be ideal
  • Excellent communication skills - Essential
  • An entrepreneurial character - Essential

Head of Technical Support, Support Lead, Technical Support Lead, Trading System Technology, FIX5, Support Desk Build, Financial Technology

Head of Technical Support, Support Lead, Technical Support Lead,