Desktop Support, 1st line service desk, GUI Support, Citrix, Wi

London (Central), London (Greater)
£35000 - £43000 per annum + Bonus and Benefits
14 Mar 2014
11 Apr 2014
SP LON BM
Sarah Philby
IT
Executive
Permanent
Full Time

Desktop Support, 1st line service desk, GUI Support, Citrix, Windows, Linux, Trading Technology, Financial Technology

Desktop Support, 1st line service desk, GUI Support, Citrix, Windows, Linux, Trading Technology, Financial Technology

A global leading Financial Services firm is seeking a GUI Desktop Support Engineer (Linux / Windows)to join their team which is growing at an exceedingly fast pace due to the large amount of work they are taking on. There is a lot of support needed as they have over 100 clients and you will be supporting external systems, talking to clients and onsite IT teams.

The Team you will be joining is currently 2 people strong, the third member has moved internally to progress further hence that is why the position is open. You will be supporting GUI and applications in a remote desktop support environment. You will be performing hands on problem and incident management as well as tracking of trade and technical issues using an off the shelf service management tool.

As GUI Desktop Support Engineer (Linux / Windows) you will need to be ready to work in an exciting fast paced environment dealing directly with IT staff in an end user environment and should have:

  • Desk support experience (Essential)
  • GUI experience (Essential), SWAP GUI experience (Desirable)
  • Service support and CITRIX knowledge (Essential)
  • Linux and Windows servers experience (Essential)
  • Good communication skills (Essential)
  • The desire to learn about brokered products and trading systems (Essential)
  • Knowledge of financial markets (Desirable)
  • Access to a computer and internet outside of the office (Essential)

You will be responsible for:

  • The implementation and ongoing support of internal and external customers for new and existing systems.
  • Coordinating the efforts necessary for the professional introduction of new products and the support of them.
  • This includes monitoring, data administration, first and second level support and problem management of supported products.
  • Hands-on problem management and ownership of client-facing technical issues (1st and 2nd line support)
  • Incident and problem logging and tracking technical issues.
  • Creating reports
  • Daily system checks
  • Application testing

Desktop Support, 1st line service desk, GUI Support, Citrix, Windows, Linux, Trading Technology, Financial Technology

Desktop Support, 1st line service desk, GUI Support, Citrix, Windows, Linux, Trading Technology, Financial Technology