1st Line Service Desk Analyst

Location
Surrey
Salary
£18000 - £23500 Per Annum 25 days holiday
Posted
27 Mar 2014
Closes
24 Apr 2014
Ref
LGG/1lsrei
Contact
Laura Gardner
Function
IT
Contract Type
Permanent
Hours
Full Time
Excellent opportunity to join an established Insurance company. The company offer a fantastic working environment and benefits as well as opportunity to learn and progress.
As a Service Desk Analyst, you will be responsible for taking initial queries over the phone and responding to first line faults. You must be the kind of individual who can take ownership of queries, you will log issues using the ticketing system and track these, communicating with the person who originally raised the fault to communication the problem, solution and timescales around fixing the problem.
You will be working with remote support technologies as you will be supporting 1400 staff across 3 UK sites. You will use Active Directory and be supporting issues around MS Exchang3e 2007, MS Office (including Outlook) up to 1st Line level.

Your experience should include:
• 1st Line Support
• Tracking fault, communicating to customer
• Active Directory
• MS Exchange 2007
• MS Office support
• Extensive Outlook experience
• Remote support is ideal