Service Desk Analyst - (1st Line Support) – West Sussex – Up to £27k

West Sussex
£23000 - £27000 Per Annum plus excellent benefits
31 Mar 2014
28 Apr 2014
CWJA-ServiceDesk
Juliette Allen
Permanent
Full Time
Our client, a progressive and dynamic organisation, is currently recruiting for a Service Desk Analyst to join their team of 5 in supporting their 900 end users for all technical support. This is a new role and will be a great time to join an expanding organisation that offers plenty of room for development and further growth.

Key responsibilities for the Service Desk Analyst:

• To log incident and service request calls and to ensure the resolution as efficiently as possible.
• To monitor the progress of the call from inception to resolution keeping the end user updated throughout.
• Following the IT Team processes and escalating any issues to the Service Delivery team Leader.
• To provide an excellent customer service when acting as a representative for the IT Department.

Key Skills & experience for the Service Desk Analyst:

• With a minimum of 1 years’ experience of working as a 1st Line Service Desk Analyst.
• A good technical understanding of MS Exchange, Active Directory and a Helpdesk System.
• An excellent attitude and willingness to learn accompanied by a strong customer service ethic.
• Experience of working in an ITIL environment.

This is an extremely exciting time to join a credible and progressive organisation and will be pivotal in helping to embed a new overall strategic view across the business. To discuss your suitability for this role further, please call Juliette Allen on 01293 817642 or simply apply below.

Please note: If you have not been contacted regarding your submission within 2 weeks your application has been unsuccessful for this role only.