1st Line Helpdesk Engineer Apprentice

High Wycombe, Buckinghamshire
£150.00 per week
17 Apr 2014
23 May 2014
1982
IT
Contract
Full Time

Company Profile

This company has been providing on site and remote support to a variety of financial organisations since 2005. Based in High Wycombe and covering all of UK, some countries in Europe and Asia.

Job Specification Needs to be able to work within a team environment Exposure to Microsoft Windows and Office packages desired Previous support experience isn’t needed as training will be given but the ideal candidate needs to be proactive and committed to work Initially, the apprentice will be responsible for answering all calls to Helpdesk and logging all issues onto the system Performing 1st line level remote fixes Escalating issues to 2nd line engineers when required There are plenty of learning opportunities for the right candidate and room for progression for the brightest engineers.

Skills required:

Someone proactive is a must Good communication skills are required Good telephone manner, friendly approach, excellent standard of written and spoken English and willing to learn Qualifications required:

England - You must have at least 5 G.C.S.E Grades (C and above) or equivalent, Maths and English is a must.

Training to be provided:

England - Systems & Networking Level 3 Apprenticeship - | 3 modules in Microsoft Technical Associate | City and Guilds certificate in IT Systems and Principles | City and Guilds Level 3 Diploma in IT Professional Competence

Apprenticeship duration:

12-14 months

Working week:

37.5 hours (Monday – Friday, 9 – 5:30)

About QA apprenticeships:

QA Apprenticeships is an Ofsted outstanding provider of IT apprenticeships. 94% of QA Apprentices secure permanent employment after finishing their IT apprenticeship. Multi- award winning - Apprenticeship Programme of the Year 2012 & 2013, Microsoft UK Partner of the Year 2013 Special Commendation - and the only UK apprenticeships provider rated Ofsted Outstandingin all areas.

Future prospects:

94% of QA Apprentices secure permanent employment after finishing their IT apprenticeship. Additionally may be opportunities to undertake further learning such as Higher apprenticeships.

Apply now for an IT apprenticeship with QA and begin your IT career with great prospects today.