Citrix Engineer - West London - 6 Months

London (Central), London (Greater)
15 May 2014
12 Jun 2014
Jonathan Maccarthy
Job Level
Entry Level
Contract Type
Full Time

My media client based in West London, is currently looking for a 3rd line engineer to join their team for 6 Months, to assist them with a mixture of BAU and project work.

* Experience within the media sector is highly desirable*

Key Skills:

  • Xenapp 6 /XenDesktop 7
  • Web Interface Licensing Services
  • Citrix Access Gateway/Netscalers
  • Microsoft AD and Group Policy

Responsibilities include:

  • 3rd level Incident and Problem Management (Reactive and Proactive):
  • Working closely with service desk team to resolve incidents within SLAs
  • Responding to any faults which require an on-site presence or lengthy investigation (problems) leaving the Service Desk free to respond to incoming calls
  • Proactively identifying operational problems and contributing to their resolution
  • Providing input into and where necessary, supporting the management of Capacity, Availability and Performance Management.
  • Providing input into Disaster Recovery and Business Continuity Planning.
  • Providing technical expertise to enable the correct application of operational procedures liaising and escalating for additional expertise where needed.
  • Managing and servicing of requests:
  • Deploying and provisioning infrastructure (localised)
  • Responding to system and service access requests
  • Pro-actively planning and managing work activities
  • Contributing to the planning of maintenance and installation work and implementing planned updates
  • Maintaining accurate operational documentation on all elements of the Infrastructure and Infrastructure systems.
  • Identifying and escalating improvements to the operational management of the server infrastructure

* Experience within the media sector is highly desirable*

If you are interested