Citrix Engineer - West London - 6 Months

London (Central), London (Greater)
15 May 2014
12 Jun 2014
Jonathan Maccarthy
Entry Level
Full Time

My media client based in West London, is currently looking for a 3rd line engineer to join their team for 6 Months, to assist them with a mixture of BAU and project work.

* Experience within the media sector is highly desirable*

Key Skills:

  • Xenapp 6 /XenDesktop 7
  • Web Interface Licensing Services
  • Citrix Access Gateway/Netscalers
  • Microsoft AD and Group Policy

Responsibilities include:

  • 3rd level Incident and Problem Management (Reactive and Proactive):
  • Working closely with service desk team to resolve incidents within SLAs
  • Responding to any faults which require an on-site presence or lengthy investigation (problems) leaving the Service Desk free to respond to incoming calls
  • Proactively identifying operational problems and contributing to their resolution
  • Providing input into and where necessary, supporting the management of Capacity, Availability and Performance Management.
  • Providing input into Disaster Recovery and Business Continuity Planning.
  • Providing technical expertise to enable the correct application of operational procedures liaising and escalating for additional expertise where needed.
  • Managing and servicing of requests:
  • Deploying and provisioning infrastructure (localised)
  • Responding to system and service access requests
  • Pro-actively planning and managing work activities
  • Contributing to the planning of maintenance and installation work and implementing planned updates
  • Maintaining accurate operational documentation on all elements of the Infrastructure and Infrastructure systems.
  • Identifying and escalating improvements to the operational management of the server infrastructure

* Experience within the media sector is highly desirable*

If you are interested