Providing support to a global customer base, you will be trained to deal with escalated issues that require an in depth understanding of networking and security support. You will focus on resolving issues with customer networks and systems, particularly focused on Linux and Windows based network devices. You will be expected to deliver the highest resolution rate, prioritising mission critical issues, demonstrating an ability to troubleshoot complex errors.
In addition to resolving IT support issues, you will be involved with testing hardware for faults or defects, as well as resetting and installing network hardware ready for use.
As the business offers support globally to its customers, the business offers 24/7 technical assistance to its clients. This will require you to work 12 hour shifts, with 4 days on days then 4 off, then 4 on nights then 4 off. Due to the global nature of the business and the prestigious client base, excellent communication skills are imperative to the success of this role.
The successful candidate will need to have some demonstrable experience working on an IT helpdesk or in an IT support environment. They will already be a confident communicator, with experience of providing excellent customer service to a varied customer base. An ability to demonstrate a knowledge of networking infrastructure - TCP/IP, VPN, DHCP,DNS, routing and firewalls will also be expected.
The business fully supports and encourages the on-going learning and progression of it's staff and has a training academy onsite to ensure employees are trained to the highest level, across their specific products and related technologies. Therefore, if you consider yourself to be a bright and driven individual, with the willingness and capacity to learn new technologies quickly, but with fundamental networking knowledge already in place, we want to hear from you now.
In return for your hard work and commitment to this role, you will receive a salary of up to £30,000 plus benefits and generous holiday. To apply for this role please send a Word copy of your CV, including reference ASH12344RT in your subject line.
The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.