IT Support Analyst - Gloucestershire - £24,000

Gloucestershire
£20000 - £24000 per annum + bonus + benefits
08 Jul 2014
05 Aug 2014
ASH12381RT
Rebecca Taylor
IT
Permanent
Full Time
IT Support Analyst / 3rd Line Support - Gloucester, Gloucestershire - £24,000. The Ashdown Group has been engaged by a leading events business to find a talented and confident Helpdesk Analyst to join their growing team.

Reporting to the Head of IT, you will support them in delivering an excellent IT support service across the business, deputising in their absence and administering the IT Support Ticketing System.

This is a fast paced and friendly environment and for this role you will need to have exceptional customer service and communication skills, be cool under pressure and be confident prioritising a sometimes challenging workload. You will offer support across IT software, hardware, networking and server issues, as well as the IT peripherals.

You will assist with the administration of the network, as such knowledge of TCP/IP, routing, firewalls, VPN is essential, as is excellent knowledge of Windows Server 2008/2012, Exchange, Active Directory. Also experience supporting remote access services, such as Citrix or terminal servers would be particularly advantageous.

In addition, the successful candidate will be confident supporting a Hyper V and/or VMware environment and have a genuine interest in emerging technologies and analysing how they might benefit the company.

The ideal candidate will be commercially aware and have demonstrable experience of working in an IT Support role and of supporting a multi site environment. Experience of supporting EPOS systems, MS Dynamics or mobile sites, would also be considered advantageous, but not essential.

The working week is 37.5 hours, with occasional hours required at weekends. This time can be taken off in lieu. The role will predominantly be based in Gloucester, but will have some travel to events where necessary.

This is a fantastic opportunity to join a fun, focused and hard working team and a growing business that rewards hard work and commitment. The role will be offered at up to £24,000 plus 10% bonus and with pension and a very generous holiday allowance of 28 days + bank holidays.

To apply for this role, please send a Word copy of your CV, detailing your relevant experience, including the reference ASH12135RT/1 in your subject line.

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.