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The successful candidate will lead the small systems management team tasked with managing first line operations of in-house applications, including SAP R/3 and off the shelf finance systems, for approximately 500 international users. This Helpdesk Team Leader / Manager role will involve both providing hands on technical support and managing the day to day operations of the application systems support team, including co-ordinating staff rotas for a team of 5. You will be expected to review and enhance procedures, identify suitable system enhancements, assist with regular application compliance reviews as well as co-ordinate end user training as required.
In order to be suitable for this role you must have experience working in a Helpdesk Team Leader, Service Desk Manager, Senior Application Support Engineer, Assistant Manager or similar role. It is essential to have excellent helpdesk experience with in depth knowledge of SLAs, processes, procedures and escalation trigger points. Experience of supporting a range of applications (off the shelf or bespoke) including SAP, ideally R/3 SD, MM, FI, BW & BPC is required, please note this is not an infrastructure helpdesk role. The ideal candidate will also have some supervisory, mentoring or team leading experience.
This is a pivotal role for a well-known corporate brand. This Helpdesk Team Leader / Manager role is paying a maximum basic salary of £45,000 depending on experience plus benefits that generally include contributory pension, medical and onsite gym facilities.
When you apply for this Helpdesk Team Leader / Manager position please ensure that you include all relevant skills and experience to stand the best chance of securing an interview. Please send a WORD CV indicating reference number ASH12404JGH in the subject line of your email.
The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.