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Customer Service Agent - Surrey - £17,500 - £19,500 + Excellent Benefits

This job is no longer available

Recruiter
Clearwater People Solutions Ltd
Posted
21 July 2014
Closes
18 August 2014
Ref
DFD - Customer Service
Contact
Danny Duggan
Location
Job Level
Contract Type
Hours
Salary
£17500 - £19500 Per Annum

Further information

Customer Service Agent - Surrey - £17,500 - £19,500 + Shift allowance

Our client, a leading international company require a Customer Service Agent to join their team based in Surrey. Excellent career opportunities are on offer working for this global brand. You will be working in a busy contact centre, dealing with external customers, key contacts and internal departments to resolve various customer service issues. Primarily it will involve dealing with customers who have medical emergencies whilst abroad.

Responsibilities
Support & training to all medical teams & operational teams as required
Encourage close working liaison between operations & medical teams by:
Giving clear case management plans
Explaining medical situations to staff, clients and customers as required
Advising on medical claims decisions
Actively adding to safe, cost effective service delivery
Encouraging excellent communications to all job interfaces
Ensuring that all protocols for the delivery of good customer service are kept current, compliant with regulation and that they are adhered to.

Person specification:
Excellent customer service skills
The sensitivity to deal with customers who may be distressed by their medical problems and/or those of their relatives.
Excellent communication & administrative skills
Willingness to take initiative to solve problems
The ability to work under pressure and to customer deadlines
Excellent organisational and time management skills
The ability to use initiative & judgement
To be a team worker
Flexibility
The ability to get things done / deliver results to agreed customer standards
Keyboard skills

Desirable Criteria
Advantageous would be:
Experience of working in general health/insurance/assistance markets
Previous experience of a call centre environment / telephone based work
Competency with and ability to use effectively standard software packages, including Word and Excel
Computer literacy
Language skills - conversational level 2nd European language an advantage.

If you have the skills required and would like to be considered, please forward your CV to danny.duggan@clearwaterps.com

Clearwater People Solutions Ltd