Service Desk Analyst- Desktop Support, Helpdesk, ITIL

London (Central), London (Greater)
£20000 - £35000 per annum
21 Jul 2014
18 Aug 2014
MSt-SERDESKIC
Melissa St Hill
IT
Entry Level
Permanent
Full Time

Service Desk Analyst- (Desktop Support, Helpdesk, Active Directory)

Service Desk Analyst- (Desktop Support, Helpdesk, Active Directory, 1st Line, 2nd Line, Windows, Linux, ITIL, Financial Services, Brokerage, London)

Location: City, London

Organisation: Brokerage

Salary:£35,000

A global brokerage is on the lookout for a Service Desk Analyst - (Desktop Support, Helpdesk, Active Directory) to join their London based team in the heart of the City. The role will include sitting on the service desk dealing with all incoming calls at 1st line level and becoming a key member of the team.

As the Service Desk Analyst - (Desktop Support, Helpdesk, Active Directory), you will be working across a broad range of technologies and liaising across multiple areas of the business. The day to day activities and responsibilities will include the following:

  • Logging and tracking of incidents, problems and requests
  • Carrying out initial incident diagnostics
  • Taking ownership of resolving all incidents and requests that are not assigned to 2nd/3rd line support team
  • Communicating with the business and highlight any major service outages
  • Developing and maintaining strong working relationships
  • Maintaining and updating various systems
  • In order to be considered for the role of the Service Desk Analyst - Service Desk Analyst- (Desktop Support, Helpdesk, Active Directory, 1st Line, 2nd Line, Windows, Linux, ITIL, Financial Services, Brokerage, London) the following is important:

  • A background working in an IT Service Desk role (ideal)
  • This role could be applicable for a recent graduate in an IT related subject (desired)
  • Good understanding of MS Windows applications (important)
  • Knowledge of Active Directory (important)
  • Ability to learn quickly, demonstrate initiative and work as a team member (essential)
  • Excellent communication skills are essential
  • Must be able to prioritise and organise work effectively
  • ITIL certification desired
  • This is a great role and a fantastic organisation to get your foot into. If you are newly graduated or looking for the next step within your career please get in touch with Melissa at Harrington Starr ASAP.

    Service Desk Analyst- (Desktop Support, Helpdesk, Active Directory, 1st Line, 2nd Line, Windows, Linux, ITIL, Financial Services, Brokerage, London)